Network Updates

 Maintenance window

We will be performing network maintenance during the overnight hours between Wednesday, August 3rd and Friday, August 5th. The maintenance window is designed to perform critical hardware upgrades. Due to the scope of work to be performed, it is possible that some customers will notice periods of increased network latency and in rare cases brief service interruption.

Maintenance Window Schedule:

August 3rd 10 p.m. – August 4th 4 a.m. CDT

August 4th 10 p.m. – August 5th 4 a.m. CDT

Our technical staff has worked with senior management and consulting engineers to devise the most efficient procedures possible to minimize service disruption. Minimizing impact to our customers is of key importance.

These upgrades are intended to increase network capacity and improve network resiliency.

We appreciate your patience and understanding as we perform these highly important upgrades to our critical network infrastructure.


New IP address Assignments

Please note, there will be new IP’s assigned to some clients to improve networking. We will be starting with VPS clients on the 25th and dedicated server clients on the 29th.

If you’re server or VPS account is not responding or down, your old IP’s have have been switched out.

For technical support: http://www.hostinganddesigns.com/helpdesk/

 

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Back shortly…

We are changing IP’s and will be back shortly.

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Power maintenance updates

Aug. 17th – The maintenance to replace the faulty UPS has been completed. There will be no further downtime. If you are still seeing a down server, please open a ticket with your server ID. A tech will handle it as soon as possible.

Again, we thank you for your patience in this matter.

 

The datacenter where our equipment is located has announced they need to do a emergency service on one of the UPS units in the facility. Currently all of our racks are located on that specific UPS.

The past few days we have been working to mitigate the service outage to as short as possible. As of right now we have been informed that there will be one solid outage lasting 2-4 hours. Their team is working on making it as short as 30 min as they reroute power to work off of a temp power source until the UPS service is completed.

Please keep in mind this is a outage that is out of our control. You will lose no data from this outage. At this time if you have sensitive software running that will be corrupted by a sudden power outage, please turn off said software.

If you are experiencing issues with your service afterwords, please make a support ticket and we will work on restoring service promptly.

We are sorry for the inconvenience that this causes everyone.

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